I purchased 2 CS6 programs for our charity via the CTX project
one version runs perfectly the other one does not and never has.
The problem is that it works for the first 6-10 images but then crashes and will not come back until you close down the computer.
Or when you open images in the RAW window where the image should be there is no image and you can see the background through the gap.
I have tried re-downloading the program again via fulfillment@techsoup.org, but it will not recognize my signin password, and no password email comes to our email.
I have a license key in the email we originally were sent by adobe but I cannot get to the point where I can use it
I know we got this at a charitable rate but it is absolutely useless
What can I do